Refund Policy

Last updated: August 12, 2026

We want you to feel good about every order. If something is not right, here is exactly how returns and refunds work.

Return window

You may return unopened products in their original packaging within 30 days of the delivery date for a full refund to your original payment method.

Opened products

Because supplements cannot be restocked once opened, we handle opened products case by case. If a product did not meet your expectations, contact us and tell us what happened. We stand behind what we make and we will work with you to find a fair resolution.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no cost to you. No return shipment is needed unless we ask for one.

How to start a return

Contact us through our contact page with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send products back without contacting us first. Unless the return is due to our error, return shipping costs are the responsibility of the customer.

Refund processing

Once we receive and inspect your return, we will confirm your refund by email. Refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer. If more than 10 business days have passed since your refund was confirmed and it has not appeared, contact us and we will chase it down.

Subscription orders

Subscription orders follow this same policy. You can skip, pause, or cancel your subscription at any time from your account to avoid future charges. See our subscription policy for details.

Exchanges

The fastest way to exchange a product is to return the original item and place a new order for what you want. Contact us and we will walk you through it.